Reliable Scaffolding’s leadership team knew the work and knew what it expected from software. Based in Baltimore, Maryland, the company brought together people with years of experience in major scaffolding businesses, including organisations that used custom software built around their operations.
Frank Kaniecki, CEO/President, Jeremy Davis, Sales Manager, and David Crislip, Operations Manager, had worked with a range of systems. When they evaluated software for Reliable, they had a clear view of the tools they needed to track inventory and manage scaffolds on site.
After a six-month evaluation, Reliable selected CloudScaff and began using it in July 2024. The company was replacing hundreds of Excel spreadsheets. Its team started working in the software without CloudScaff-led onboarding or training sessions.
| Reliable Scaffolding at a glance | Reported operation |
|---|---|
| Location | Baltimore, Maryland, United States |
| CloudScaff start | July 2024 |
| Selection process | Six-month evaluation |
| Project activity | Roughly 50 active projects per month |
| Core use | Inventory tracking and managing scaffolds on site |
Experienced users with a clear set of requirements
Reliable’s evaluation was informed by experience of both day-to-day scaffolding operations and the software used to support them. The leadership team had seen what effective systems could do in large businesses and understood which capabilities mattered to its own company.
That gave the selection process a practical focus. Reliable needed software that could handle its inventory movements and site work in a way the team recognised. Familiarity with custom systems also meant it could assess the detail behind a feature list: how a delivery was processed, how an outstanding balance stayed visible and how the resulting information could be used.
Among the options Reliable evaluated, CloudScaff was the off-the-shelf SaaS product that covered the team’s requirements. The decision followed six months of assessment, with the fit judged against Reliable’s own needs.
Moving beyond hundreds of spreadsheets
The starting point was a large collection of Excel files. Reliable was replacing hundreds of spreadsheets with a shared system for inventory tracking and scaffold management.
For a business working across roughly 50 active projects in a month, the useful question is rarely just how much equipment it owns. The team also needs to know what has moved to each project, what is still in the yard and what remains to be dispatched against an order.
CloudScaff gave Reliable a way to bring those inventory movements into the same operational record. As movements are processed in the software, the transaction history is recorded automatically. The team can review that history and see current inventory information for its sites.
The change connected everyday transactions with the information used to manage the business. Instead of relying on separate spreadsheet records for those workflows, Reliable could use the movements recorded in CloudScaff as the basis for its inventory visibility and reporting.
Getting started without training sessions
Reliable’s adoption was unusually independent. The team opened CloudScaff and began working in it without needing onboarding or training from CloudScaff.
Its prior experience was central to that story. These were users who already understood the operational processes they wanted to manage and had spent time evaluating whether the software could support them. The transition into use followed that preparation.
For Reliable, the practical result was a self-directed start. The team could apply its existing knowledge of inventory and site operations to the tools it had selected, and begin using them without a separate provider-led training programme.
Keeping a delivery connected to its original order
One of the features Reliable valued most addressed a familiar yard problem: the full order does not always fit on the truck.
An order may be ready to fulfil, but the available load capacity means only part of it can leave on the first delivery. The team still needs a clear answer to two questions: what has already been sent to site, and what remains outstanding in the yard?
CloudScaff allows Reliable to split the delivery while keeping the main order open. The portion dispatched to site is recorded, and the remaining quantity stays visible against the original order.
This preserves the connection between the request and the loads used to fulfil it. The team can see the material already sent, review the outstanding balance and continue working from the same order as the rest is delivered.
For Reliable, that detail was part of the software’s fit. It supported the way a real delivery unfolds across the yard and site, including the occasions when one order needs more than one truckload.
Turning movement records into business insight
Real-time visibility into site inventory movements was another important requirement. Reliable wanted to keep track of its stock while the work was happening, with each movement contributing to an accessible record.
The reporting section extended the value of that record. Reliable’s management team could use the data generated through daily operations to gain insight into the business and inform its decisions.
Frank and his colleagues brought their own experience and judgement to that information. According to CloudScaff’s account of the engagement, the team has used reporting strategically as Reliable has scaled its business. The operational data supported the decisions being made by the people leading the company.
Reliable’s experience connects inventory control with the wider job of running the business. Movement records help the team keep track of equipment, while reporting gives its leadership information it can use to plan as the company grows.
An internal nickname: RSS Enterprise
Frank Kaniecki’s feedback was relayed to Byron Wood at CloudScaff by Jeremy Davis, Reliable’s Sales Manager:
“We absolutely love the system.”
Frank Kaniecki, CEO/President, Reliable Scaffolding
Reliable also calls the software “RSS Enterprise”, an internal reference to the USS Enterprise from Star Trek. The nickname adds a personal detail to the team’s experience of using CloudScaff.
What changed for Reliable
| Before CloudScaff | With CloudScaff |
|---|---|
| Hundreds of Excel spreadsheets | Shared inventory records and scaffold-management workflows |
| A need to track site movements and outstanding order balances | Real-time inventory visibility, with split deliveries connected to the main order |
| Operational information held across separate spreadsheet files | Recorded movement history feeding the reporting used by management |
Reliable’s experience combines a considered software selection with a direct start in daily use. Its leadership team knew the workflows it needed, evaluated the available options and chose CloudScaff to support inventory and scaffold management across its projects.
The value is visible in practical details: an order that remains open after a partial load, a record of what has reached site, and reporting that draws on the movements being processed. Together, those capabilities give Reliable’s team information it can use as it manages and develops the business.
Based on CloudScaff’s account of Reliable Scaffolding’s selection and use, supplied in October 2026. Frank Kaniecki’s feedback was relayed by Jeremy Davis to Byron Wood at CloudScaff. Project activity is approximate; business growth is described qualitatively.