Effective Date: March 6, 2026
These Terms of Use form a legally binding agreement between you and CloudScaff LLC governing access to and use of the CloudScaff website, application, and related services. By accessing or using the service, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Definitions
For purposes of these terms, Application means the CloudScaff software platform and related modules, features, and functionality made available by CloudScaff LLC. Customer means the legal entity or individual subscribing to the service. Authorised Users means the Customer’s employees, contractors, or agents permitted to use the Application under an active subscription. Content means data, records, documents, files, images, and other materials uploaded to, stored in, or generated through the Application. Subscription means the paid access plan purchased by the Customer, including the applicable features, limits, and term. Committed Term means any minimum non-cancellable term agreed at the time of purchase, including annual and multi-year subscriptions.
2. License Grant
CloudScaff LLC grants you a revocable, non-exclusive, non-transferable, limited license to access and use the Application solely for your internal business purposes and strictly in accordance with these terms, your active Subscription, and any accepted proposal, order form, or commercial agreement. The Application is licensed, not sold.
3. Subscription Plans, Fees, and Payment
CloudScaff is offered on paid subscription plans with usage limits and plan-based commercial terms. Subscription fees are billed in advance on a monthly or annual basis unless otherwise agreed in writing. Except where required by law or expressly stated in a signed agreement, fees are non-refundable.
Annual subscriptions are billed upfront, include a discounted rate, and constitute a Committed Term. We may update plan features, limits, or pricing from time to time. For existing subscribers, any price increase will apply only upon renewal, will not occur more than once per calendar year, will not exceed 5%, and will be communicated with at least 60 days’ prior written notice.
4. Accounts and Authorised Users
You are responsible for all activity conducted through your account and by your Authorised Users. You must ensure that login credentials are kept secure and that access is restricted to permitted users only. You are responsible for assigning the appropriate internal permissions, reviewing user access, and promptly removing access for users who are no longer authorised.
5. Acceptable Use
You may not misuse, overload, copy except as permitted, reverse engineer, probe, interfere with, or disrupt the Application, its infrastructure, integrations, or any other user’s access. You may not use the Application in violation of applicable law, to transmit malicious code, or in a manner that threatens the confidentiality, integrity, or availability of the service.
CloudScaff LLC may restrict, suspend, or terminate access where reasonably necessary to protect system integrity, investigate abuse, address non-payment, respond to legal violations, or enforce these terms.
6. Service Levels, Support, Onboarding, and Training
CloudScaff LLC targets 99.5% monthly uptime. However, uninterrupted access is not guaranteed. Downtime may result from scheduled maintenance, emergency maintenance, upgrades, force majeure events, internet or cloud provider outages, third-party failures, or misuse of the Application.
Support availability depends on the Customer’s Subscription and generally covers Application functionality and standard troubleshooting. Access to documentation, tutorials, onboarding, and reasonable training sessions may be included subject to fair use and scheduling availability. Custom development, bespoke feature work, custom reporting, consulting services, or data migration are excluded unless expressly included in a written proposal, addendum, or separate agreement.
7. Customer Data, Privacy, and Export
You retain ownership of your Content. CloudScaff LLC processes Content solely to provide, host, secure, maintain, support, and improve the Application in accordance with applicable law and the applicable privacy policy. You are responsible for the legality, accuracy, and integrity of the Content you upload or process through the Application.
You may export your Content during an active Subscription. Following termination or expiry, Content may be retained for up to 120 days to allow for off-boarding and export support, after which it may be permanently deleted unless a longer retention period is required by law or agreed in writing.
8. Compliance and Customer Responsibility
CloudScaff is an operational management platform. It supports record-keeping, workflow management, stock control, and related operational processes, but it does not guarantee compliance with legal, regulatory, engineering, inspection, or safety requirements. You remain solely responsible for compliance with all applicable laws, codes, regulations, inspections, site procedures, and safety obligations relevant to your operations.
The Application does not provide engineering design, load calculations, statutory inspections, professional certification, or safety sign-off, and does not replace qualified professional judgement.
9. Third-Party Services and Integrations
The Application may integrate with or rely on third-party services, hosting providers, communication platforms, payment processors, analytics tools, or external integrations. Such third-party services are governed by their own terms and policies. CloudScaff LLC is not responsible for the availability, acts, omissions, security, or performance of third-party services.
10. Intellectual Property
All rights, title, and interest in and to the Application, website, software, source materials, templates, documentation, training materials, branding, trade names, logos, and related intellectual property remain exclusively vested in CloudScaff LLC and its licensors. No rights are granted except as expressly stated in these terms.
11. Term and Termination
These terms remain in effect for as long as you access or use the website or Application. Either party may terminate for material breach, non-payment, legal violations, or demonstrable security risk, subject to any applicable cure period set out in the governing commercial agreement.
Where a Subscription is subject to a Committed Term, it may not be terminated for convenience during that term unless otherwise agreed in writing. Following expiry of a Committed Term, termination may occur in accordance with the applicable commercial terms or by mutual written agreement. Upon termination, access rights cease at the end of the applicable Subscription Term and any remaining export rights will be handled in accordance with these terms and the Customer’s agreement.
12. Warranties Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND APPLICATION ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. CloudScaff LLC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CloudScaff LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE WEBSITE, APPLICATION, OR THESE TERMS.
THE TOTAL AGGREGATE LIABILITY OF CloudScaff LLC ARISING OUT OF OR RELATING TO THE APPLICATION, THESE TERMS, OR ANY RELATED SERVICES WILL NOT EXCEED THE GREATER OF USD $500 OR THE FEES PAID BY THE CUSTOMER IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, UNLESS A DIFFERENT LIMIT IS EXPRESSLY STATED IN A SIGNED AGREEMENT.
14. Indemnification
You agree to indemnify, defend, and hold harmless CloudScaff LLC, its affiliates, officers, employees, contractors, and licensors from and against claims, losses, liabilities, damages, costs, and expenses arising out of your misuse of the Application, your Content, your breach of these terms, or your violation of applicable law or the rights of any third party.
15. Changes to These Terms
CloudScaff LLC may update these terms from time to time. Where changes are material, we will use commercially reasonable efforts to provide at least 30 days’ prior notice. Updated terms will apply from the effective date stated on this page or, where applicable, on renewal of the relevant Subscription term.
16. Governing Law and Jurisdiction
These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or relating to these terms, the website, or the Application will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, unless otherwise agreed in writing.
17. Entire Agreement
These terms, together with any accepted proposal, order form, subscription agreement, addendum, privacy policy, and incorporated policies, constitute the entire agreement between the parties relating to the subject matter and supersede prior discussions or understandings on that subject.
18. Contact
If you have questions about these terms, please contact us at info@cloudscaff.com.